Zero Upload Speed

jayasenthil

Hello,

My Deeper Connect Mini worked fine for a week. There were no internet speed issues.

Today, I started facing very poor upload speed (literally 0 kbps).
I believe this happened after the recent firmware update to 1.1.15 rel.

Please help me with fixing this issue. Should I downgrade to the previous version?

Thanks

xiaoxiao

I am so sorry that I can't solve the above problems for you, so I suggest you go to professional customer service. This can help you solve the problem quickly.
Professional customer service can be contacted in the lower right corner of the page
https://support.deeper.network/

Obright

It's disappointing to direct customers to your support page or link only to have them interact with a chatbot that can't adequately respond to their queries. Because your technology is new, customers are dealing with a variety of upsetting occurrences that are not adequately explained. There is room for improvement, and enabling seamless auto-updates for the Pico and Mini will make all users more comfortable.

xiaoxiao

Obright

after you provide the information to the robot , someone will communicate with you

Copyright 2021 deepernetwork.cc