• no password recovery for the 34.34.34.34 / 11.22.33.44. login
  • no password recovery this forum (I can’t enter this site my “old” account)
  • disappearing forum
  • internet speed droping
  • no comprehensive manual for the users
  • slow and discontinuous support
  • ad blocking is very poor (etc. pop-up banner, YouTube ads...)
  • no SSL access for this site and the dashboard admin site

    website ad blocking seem to be working. I search a lot of recipes and those sites are littered with ads. I don't see them anymore. Youtube ads are definitely still there.

    7 days later

    deerespe2

    1. 34.34.34.34 Dashboard password recovery, please submit the string to: http://deepernetwork.cc/d/10-if-you-forget-the-dashboard-login-password
    2. The forum disappeared once, all data has been lost
    3. Please add the domain for testing network speed to: DPN--->Routing-->domainConfig-->Direct Route List
    4. The latest manual:
      http://deepernetwork.cc/d/21-deeper-connect-atom-os-manual-25-03-21-01
      http://deepernetwork.cc/d/22-deeper-connect-atom-os-manual-25-03-21-02
      http://deepernetwork.cc/d/23-deeper-connect-atom-os-manual-25-03-21-03
    5. We are training more staff to serve everyone, please wait
    6. YouTube ads are currently unable to connect effectively, we will add this feature in subsequent versions
      7 days later

      Daniel_Deeper

      What a load of rubbish! You are saying that we need to add the site used for testing network speed to the direct route list?
      That's falsifying the speed as it is just bypassing the DPN!
      What is the point of that? We want the to protect ourselves via the DPN but also at maximum ISP speed!
      So you are basically saying that if we want to be fully protected, we just have to put up with extremely slow internet? That just defeats the purpose of paying top dollar for a fast internet connection.
      If I use DPN Full mode, my internet browsing is so slow i can barley watch any youtube videos. Even at low resolution!

      I have been rebooting my nano just about every day, which fixes slow browsing. Yes, crappy solution but it works.

        dr_gonzo that works as it reconnects to new nodes. Your connection speed is only as fast as the upload speeds of the other nodes as we are sharing their IP and bandwidth. From what I make of it, if those IP's drop off, say people with dynamic IP's then we lose bandwidth. The DPN speed is only as good as nodes we connect to and the Deeper network as a whole.
        It's like a torrent, the more seeds (with fast connections) the faster the download. As a seed drops off, the download slows.

        If someone from Deeper can correct me if I am wrong, please do but from what I read, this is how I understand it.

          14 days later

          Having the same internet speed issues when DPN is connected.. I have 1000Mbps internet, and was getting 300-340 with the DPN connected. Firestick and online gaming starting lagging. Hoping future firmwares fix this

          rocco2005 same here. Even with the DPN mode turned to disabled, my connection is faster than with DPN Full on but its still much slower that with the Deeper Networks device removed from the network.

          I was coming around to this product but as it stands, I am really beginning to regret this purchase. I can honestly say that after having this device for a couple of month and testing all features, it is a piece of shit and waste of money.

          I cant even add legit websites to the Direct Route list. They still get blocked or I am presented with a network error page. They work with the DPN disabled though.

          9 days later

          I share these feelings. I feel like a bait and switch scam for what we have been waiting so long for. I am currently starting an investigation into this company with the State of California.

          I had to disable the DPN in order to improve the lag/ping when I'm gaming. I'd like to keep the Smart Route option the default setting but if by having it on negatively effects my gaming experience, this will be an issue.

          a month later
          5 days later

          The fact that it's advertized as "high speed internet without bottle necks" is misleading. Definitely refunding.

          a month later

          JoJo Nope, i stop using the Deeper network already.
          I will get a new router soon, and I will use the Deeper Network on the older one, running two routers is the only way to go.....ha

          • JoJo replied to this.
            5 days later

            rocco2005 I was having speed issues as well, until I properly configured the tunnels... May users in the forum have followed it and resolved the issue, you should give it a try.

            DPN > TUNNEL > Add These

            North Europe - United Kingdom of Great Britain and Northern Ireland
            East Asia - Japan
            East Asia - South Korea
            Southeast Asia - Singapore
            North America - United States

            If you are located in any of the above countries, then REMOVE IT

            Set your DPN to SMART ROUTE.

            Obviously, when using a connection that is not yours, your speed will depend on the connection speed of the other part, plus the latency and time of the 'travel'. No way around that, just like a VPN, you will get a hit, but for the local access, you will see no difference.

            6 months later

            I have been trying to login to my dashboard for over three months now. Tech support is beyond bad. I've reached out many times and tried getting resolution on various FB, telegram groups etc.
            Deeper-Wire-IGG-f1ce404f929a|cf70464e8ba5db35

            2 months later

            At Deeper, we are constantly trying to improve our user experience. In order to provide better and more efficient customer service, we have created a new support page!

            Find answers to frequently asked questions or reach us here https://support.deeper.network/


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