Deeper Connect Pico disconnects daily

WyldStyl3

I got the Pico from the kickstarter and have had it for a week or two now and every evening it disconnects. The wifi is still up, but there's no network. I can connect to the wifi, but can't login to it. If I try to login to it I get "Your network is not connected, please try again Working mode detected: AP Router Mode" and I get a diagram on a white page instead of the login page. All I can do is manually reboot it, sometimes twice, before it starts working again. It is on the latest firmware. Any advice? Thanks in advance!

WyldStyl3

So no one else is having this issue? Almost everyday at 7pm EST it stops working and I have to reboot it. I don't know if it's something about 7pm or if it's something about every 24 hrs. It can't be just me.

sillyspook

Mine is doing the same thing, but around 11am everyday.

haydenb

I have had this same problem. Mine is also at 7pm. I have reached out so many times and they obviously don't listen to the problem. I had Eric Ma get involved over Twitter but that fizzled out after DM'ing him my SN for the device. I am sick of it especially because it screws up my Helium miner. So I reconfigured it with the WiFi adapter and it doesn't even connect now. Would be ecstatic if we can get some support on this because it's beyond our control. And it would be super ideal to get some kind of something for our WiFi's becoming dysfunctional on a daily basis. I really don't want to but I am ready to chalk this investment up as a loss since this is a problem that can only be resolved by tech support and that isn't happening. No VPN/DPN is worth a daily loss of WiFi.

haydenb

to make it all worse the set up process for my alternate, the wifi adapter, doesnt even work. The 'ilovedeeper' "default password" is certainly not the password

BKnIGhT79

I have the same problem...After I changed Wi_Fi password I can't connect to 34.34.34.34 anymore in WiFi mode...now I have Router Mode with cable and it say DHCP Faild...its frustrating.

xiaoxiao

At Deeper, we are constantly trying to improve our user experience. In order to provide better and more efficient customer service, we have created a new support page!

Find answers to frequently asked questions or reach us here https://support.deeper.network/

joortiz22

xiaoxiao i had to disconnect my pico. lost internet connection WAY TOO MUCH. REFUND?

WyldStyl3

Now that the time has changed it happens at 8pm every night. It's something about that time of day.

BKnIGhT79

WyldStyl3 : I guess You need to Setup your MODEM / ROUTER...you probably have a timer reset.

WyldStyl3

This is still happening to my device daily.

That support page posted above is garbage by the way.

WyldStyl3

Now, my pico is not working at all. I've rebooted it several times the past 2 or 3 days and i can connect to it, but it never has internet and i can't log into it. What do i have to do to get it replaced?

BKnIGhT79

WyldStyl3
Well, You need to open a ticket or send them an email... then Tech Support will tell you what to do. I sended my Pico back wia postal package and I got then a new one and its working now.

jcsimon

Hi i have a flashing blue pico any one can help

xiaoxiao

I am so sorry that I can't solve the above problems for you, so I suggest you ask professional customer service for help. This can help you solve the problem quickly.
Professional customer service can be contacted in the lower right corner of the page
https://support.deeper.network/

WyldStyl3

Well I put in a ticket on May 1st, 12 days ago. The next day I got a response to update my firmware to version 1.1.5. I was finally able to log into the device and get it upgraded that night and since then nothing has changed. I'm having the same issues as before. I've replied to that initial reply 3 times and haven't heard anything from Deeper.

jspree32

Has there been a resolution to this? It's happening to me everyday, and I was about to connect my second Helium miner behind the PICO.

WyldStyl3

After I updated my firmware to 1.1.5 it happened for a couple more days then it seems to be working ever since. I'll check it again when I get home and report back. Did you update to 1.1.5?

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